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Payment methods

The Videotel Online Store accepts a variety of payment methods. 

         Credit Cards or Debit Cards

         PayPal

         PayPal Credit

        

Some payment types are ineligible for orders shipping to multiple addresses. If you are using an ineligible payment type for an order shipping to multiple addresses, you will need to change the payment method, or ship your order to a single address.

Credit Cards or Debit Cards

Troubleshooting credit card & debit card payment errors

         If your card is new or recently reissued, make sure it has been activated.

         Double check the card type (for example, American Express), the account number and expiration date.

         Remove dashes or spaces from the account number.

         If everything seems to be correct, call the card issuer's customer service 800 number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.

 

Account verification

To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the 800 number on the back of your credit card to confirm.

Security codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (Discover/MasterCard/Visa) of your card, in addition to the account number.

American Express:

Discover/MasterCard/Visa:

Daily spending limits for Debit Cards

Most debit and check cards have daily spending limits that may substantially delay the processing of an order, even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account at the time you place your order. Please consult your card-issuing bank for information about your daily spending limits if you are having trouble placing your order.

When Videotel charges your account

When you place an order, Videotel will contact your credit or debit card's issuing bank to confirm it is a valid account. Videotel requests an authorization, which holds the funds for the full or partial purchase amount. As Videotel prepares your items, authorized funds will be unavailable and may display as "pending" on your credit or debit card's online statement.

If you are shipping an item, your card will only be charged after the item has shipped. For pickup items, you will be billed before your item is ready for pick up. If your order contains multiple items, you may see multiple charges on your credit or debit card statement.

If you cancel your order before your items are billed, any authorizations placed on your credit card account can take up to 30 days to expire and any authorizations placed on your debit card account can take up to 10 days to expire. Contact your financial institution for their specific timeframes.

Credit cards accepted

The Videotel Online Store U.S. accepts credit, debit, or check cards associated with a billing address within the 50 United States and

In the U.S., we accept:

 

         American Express

         Discover

         MasterCard

         Visa

 

Any gift card issued by a credit card company can be used as a method of payment on the Videotel Online Store. During checkout, if you are paying with a gift card issued by a credit card company, you can combine it with one credit card.

PayPal

When you place an order with PayPal you will be redirected to the PayPal website. There you will then need to login with your PayPal username and password. Before completing the order, check whether the total amount and billing details are correct.

Even if you are not an existing PayPal customer, you can choose this payment method for todays purchase and either set up a new account or pay as a guest.

If your order consists of multiple deliveries, your PayPal account will be charged separately for each shipment.

Tax

 

Tax rate

In accordance with state and local law, your Videotel Online Store purchases will be taxed using the applicable sales tax or seller's use tax rate for your shipping address, or the Videotel Store address where the item is picked up.

The tax listed during checkout is only an estimate. Your invoice will reflect the final total tax, which includes state and local taxes, as well as any applicable rebates or fees.

Tax-exempt orders

To place an order on behalf of a tax-exempt organization or individual, please call our sales department at 1-619-670-4412 or email you tax exempt form to 619-670-4412. You will need to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not applicable.

        

GSA Schedule and Federal Contracts

Purchase Videotel products on GSA or other government contracts.

 

Our Customers Love Us...
  • DVI Solutions

    "We didn’t purchase the VP71 XD Digital Media Player for our use but rather for one of our clients. They needed a product that would systematically loop corporate videos and marketing materials. The functionality, whereby all they had to do was insert a thumb drive, and the media automatically played with seamless transitions between videos and photos with no disruptive overlay display, proved perfect. They’re beyond pleased. We will happily recommend this product to our other clients."

    Company Representative, Yong Wai Leong
    Author
  • Royal Caribbean International

    Videotel’s equipment has been a proven solution for many of our immersive entertainment activities.  From laser tag to incredible escape rooms, Videotel’s equipment plays a vital role in our everyday operation and seamless delivery of experiences to our guests. 

    Jake McDaniel / Consultant, Media & Interactive Technology
    Author
  • Salem Health

    In 2009 Salem Hospital began installing hospital grade DVD players in our common areas and patient rooms to help the people we serve and their families find as much comfort as we could provide during difficult times. I was meant to source these players and over the course of several years, we struggled immensely with numerous brands because of the high failure rates and poor customer service from the manufactures. While searching on the internet for a solution to an untenable problem we discovered Videotel. I asked for a rep to contact me with guarded optimism and shortly afterward Lisa Schneider from Videotel reached out to us.  We worked out an arrangement to bring an HD2600 XD on campus for us to review. Our findings were that the unit was considerably higher-quality than we had seen before.  We ordered a test run for a full floor remodel.  We were involved in and closely watched for failure rates, and were very pleased to find that the Videotel units had a zero failure rate during the trial period and beyond. We are now in the process of transitioning all of our existing DVD players on our campus to Videotel, and we are also putting them in all new construction projects moving forward. Thank you, Lisa and the whole Videotel team for providing a high-quality product and a competitive price.

    Jim S. / Facilities Administration
    Author
  • Rockwell Collins

    The industrial DVD player from Videotel has been helping my company to reduce several hours of downtime in the test stations that need to reproduce DVD movies continuously for 48 hours.

    Fidel Arrendondo Castro / Facilities Engineer
    Author
  • Science Museum of Oklahoma

    Most of our units have been replaced with Videotel equipment, many of which are still operating more than three years, as opposed to the few months we received from regular players.

    Gary Jones / Exhibits Techniican
    Author
  • Columbia River Maritime Museum

    We use Videotel units in many of our exhibits to loop video and image files. We currently have several VP70, VP71, HD2600XD, HD2700M units in our displays and even an original DVD unit that has been working for the past eleven years with daily use. The auto-looping on start-up feature is especially valued by our maintenance staff who have to open the museum galleries in the mornings. They know they can turn the power on to the exhibits and not have to “fuss” with the equipment. The reliability and ease of use are strong points to consider when looking for digital video display options. Also, over the years when we have had occasional issues, your technical staff has been very responsive and helpful in finding solutions to our concerns. I recommend Videotel products to my colleagues in the museum field with confidence.

     

    Jeff Smith / Curator
    Author
  • Criswell Automotive

    Digital signage in the automotive retail industry is critical to advertising and brand awareness. Choosing hardware from Videotel has provided consistent performance and results.

    Chris Faber / IT Director
    Author
  • Caesars Entertainment Corporation

    We have had the VP71 industrial media player running 24/7 since February 2014 without a hiccup or reboot

    Terry Wilkie / Technical director of entertainment for the Las Vegas Region
    Author
  • President / TTC INC/ The Travelers Channel

    In the past (5) years, our company TTC INC/The Travelers Channel has purchased about 100 DVD Videotel units. The company operates a 24 hour visitors channel called The Travelers Channel in hotels, the Videotel DVD player has been the answer to our prayers. The DVD player runs 24 hours a day, like a fine Swiss watch. And if there is a power outage, the unit comes right back on without a manual reset. The Videotel DVD player also plays all formats of DVD discs without any problems. I highly recommend these units to any one.

    Al D'Conti
    Author
  • Audio Visual Manager / Foxwoods Resort Casino / MGM

    We have DVD players scattered throughout a massive property in retail and promotional areas. In the past, after a power interruption, a technician would have to physically walk to each location and power the units on. The units are not located in the most ideal locations. The life expectancy was only several months. We purchased our first Videotel DVD player several years ago and have not touched it again. I have since replaced all the units with Videotel players. The new V2200 is more compact and easier to place in tight areas. It has one simple job – PLAY, REPEAT. It is a great product at an affordable price!

    Gregory Houle
    Author
  • United Grinding

    I think that this unit has been phenomenal. We used several home based systems that would soon fail and we had almost daily problems. Now that we have switched. I do believe that our failure of DVD front side has never failed.

    Amy United Grinding
    Author
  • KG Fitness

    We have 4 different channels in our fitness center that play prere corded content. We used to buy new DVD players almost every month as they would die after 24hour daily use. Now with the industrial DVD players they run nonstop trouble free and are simple for our non technical staff to use. I would highly recommend there (I actually did to another gym) to anyone who needs constant play.

    Yehuda Fulda
    Author
  • Strike Industries, Inc.

    We have had great success using your Industrial DVD player. We use it for an incredibly simple application, but the durability and reliability of your player is a requirement. I like the new look as well.

    Michael E. Black / Vice President
    Author
  • Skin Laundry

    From the minute I found Videotel on the internet I was excited. Finally something that looked simple and reliable.  It literally took 5 minutes from opening the box to get rid of all the previous pain and frustration. I will strongly recommend Videotel to anybody looking for a looping video solution. It's incredibly simple to setup, there is no strain on valuable bandwidth, and best of all it never falters.

    Chris Carey / CEO
    Author
  • Renaissance Hotels

    We installed the HD2600 players the same day we received them. I installed the disc, pushed the power button and that was the last time I touched them. They are awesome.

    Jeff Becher / Director Of Engineering
    Author
  • Beechmont Racquet & Fitness

    We have the need for DVD’s to run continuously over and over again at our club while people workout. We have tried other DVD players with REPEAT functions, including some expensive models, but it has not been as simple as it has seemed.  Videotel seems to have figured it out and made our life simpler.

    Lance Atkins, Owner, Beechmont Racquet & Fitness
    Author
  • Ovation In Store

    Moving to solid state media players, the VP71 is now our "GO TO" player for all of our retail and commercial applications where video is looped. I've personally tested the player thinking of worst possible situations, and it's passed them all.

    Joe Miklos / Technical Director
    Author
  • Rainbow Sandals

    From the moment of contact with Videotel they not only provided us with exceptional customer service but, Videotel’s products are incredibly reliable and simple to operate. We chose Videotel’s VP70 series media players to display educational videos to our retail customers and we couldn’t be happier with the solution.

    Pat Huber / Director
    Author
  • New Iceland Heritage Museum

    The New Iceland Museum installed a highly interactive digital signage solution for a new permanent exhibit which included a VP71XD Multimedia Player from Videotel Digital.  The player works seamlessly with an interactive panel with LED push buttons and provides high-quality picture and sound. Technical support and customer service were extremely helpful. This player is a definite asset to this exhibit.

    Julianna Roberts / Executive Director
    Author
  • Florida Holocaust Museum

    The Florida Holocaust Museum is using Videotel Digital’s VP70 LTE media players in several exhibits throughout the museum. They provide the quality of video and audio we need, and most importantly, the dependability. We haven’t experienced any downtime with these units due to failure or problems. With our previous solution, we were rebooting and restarting our exhibits at least once a week. These are just what we’ve been looking for!

     

    Florida Holocaust Museum
    Author
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